This policy explains what information Dexibi (“Dexibi”, “we”, “us”) processes when you use the Dexibi desktop app, Dexibi Cloud (the service that runs managed AI) and this website, and the choices you have.
1. Information processed on your computer
| Data | Purpose | Kept |
|---|---|---|
| Microphone audio | Detecting speech and your wake phrase | Not stored. Silence is never transmitted. |
| Voiceprint (if you set up “Only my voice”) | Recognising your voice | On your computer only, encrypted with your Windows account, until you delete it |
| Screen information | Finding and operating controls | Not stored; screenshots are held in memory and discarded after each task |
| Task history | Showing what Dexibi did | On your computer, for the period you choose (limited by your plan). Command text is kept only if you turn it on. |
| Settings and device credential | Running the app | On your computer; the credential is encrypted |
| Diagnostic logs | Troubleshooting | On your computer for 7 days, redacted; shared only if you send them to us |
2. Information processed by Dexibi Cloud
When you use managed AI (the default), the following is sent from the app to Dexibi Cloud over an encrypted connection and forwarded to our AI provider to fulfil your request:
- Speech audio of detected utterances, for transcription;
- Your command and the AI conversation for the current task;
- A text description of the active window and, only when needed and if you allow it, a screenshot of that window.
Dexibi Cloud does not store this content. To prevent you being charged twice when a request is retried, the AI’s reply to a request is kept for up to 24 hours and then deleted.
Dexibi Cloud keeps usage records for billing, plan limits, abuse prevention and cost reconciliation: a random device identifier, your plan, the time, the type of request, the model used, token and audio-duration counts, estimated cost, success or failure, and a task identifier. These records contain no audio, screenshots or command text, and are kept for up to 13 months.
3. AI and payment providers
Managed AI is provided by OpenAI under its API terms. OpenAI processes the content described above to produce a response and, according to its published API policies, does not use API data to train its models by default and may retain it for a limited period for abuse monitoring.
Payments for paid plans are processed by our payment partner. We never receive or store your full card number, CVV or UPI PIN; we receive confirmation of payment status, the plan, and the amount.
4. Account information
If you create a Dexibi account or contact us, we process your email address and the messages you send so we can provide the service, deliver invoices and support you.
5. This website
dexibi.com uses no advertising, analytics or tracking cookies. Our hosting provider processes standard request logs (such as IP address and browser type) to deliver and protect the site.
6. What we don’t do
- We don’t sell or rent personal data.
- We don’t use your audio, screenshots or commands to build advertising profiles.
- We don’t record your screen or keep your voice recordings.
7. Your rights and choices
Under India’s Digital Personal Data Protection Act, 2023 and other applicable laws, you may request access to, correction of or erasure of your personal data, withdraw consent, and nominate another person to exercise your rights. In the app you can also:
- turn off hands-free listening, screen understanding, screenshots, cloud processing or history at any time;
- delete your task history and your voiceprint in one click;
- export your task history.
To make a request or raise a grievance, email privacy@dexibi.com. We respond within 30 days.
8. Security
Connections to Dexibi Cloud use TLS. Device credentials are stored hashed on our servers and encrypted on your computer. Provider keys are held only on our servers and never sent to the app. No system is perfectly secure; please report vulnerabilities to privacy@dexibi.com.
9. Children
Dexibi is not intended for children under 18 without the consent of a parent or guardian.
10. Changes
We’ll update this page when our practices change and note the date above. For material changes we’ll also notify you in the app.
11. Contact
Privacy and grievance contact: privacy@dexibi.com.