Cancelling
- You can cancel a paid plan at any time from your account. There are no cancellation fees.
- After cancelling, you keep your plan until the end of the billing period you’ve already paid for. You won’t be charged again.
- When the period ends, your account moves to the Free plan. Your settings and on-device history stay on your computer.
Refunds
- First payment: if you’re not happy, ask for a full refund within 7 days of your first payment for a plan.
- Billing errors: duplicate charges, charges after cancellation, or charges for the wrong amount are refunded in full.
- Service problems: if a significant outage stops you using Dexibi for an extended period, contact us and we’ll make it right with a pro-rata refund or credit.
- Otherwise, payments for a billing period that has started are non-refundable, but you keep access until the period ends.
How refunds are paid
Approved refunds go back to your original payment method, typically within 5–7 working days, depending on your bank or UPI provider.
Plan changes
Upgrades take effect immediately. Downgrades take effect from your next billing period.
Contact
For cancellations or refund requests, email support@dexibi.com from your account email with the date and amount of the charge. We reply within 2 working days.